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Terms & Conditions

Payment

What payment is acceptable?

Answer: The Western Union acceptable for Wholesale

Answer: PayPal is accaptable for samples. - Paypal Address: takeorder70@gmail.com

Free Worldwide Shipping
All orders ships free via Airmail to anywhere in the world. Larger orders receive extra treatments:


Very large orders, depending on their shipping destinations, are upgraded to Speedpost Global Express free-of-charge.

Takeorder-esf sometimes splits your orders into multiple shipments to avoid delays. All shipments are shipped using the same shipping method you have selected during checkout.
All partial shipments are clearly displayed in the order management page.

Satisfaction Guaranteed

Not happy with a product? Return it to us.

You may return undamaged items to us postmarked within 45 calendar days of delivery. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the item is returned in the original condition, with the original packaging and accessories.

Return a product.

Shipping

Standard FREE shipping orders are shipped via Airmail parcels and Registered Airmail parcels.

Destinations: worldwide


Expedited shipping (Speedpost Global Express) is available as an upgrade during the checkout process. Upgrade costs vary by products ordered and shipping destination.

Destinations: 216 countries around the world.

 

Transit time depends on the shipping method selected during checkout.

No Sales Tax. Since Takeorder-esf is a Hong Kong company, and there is no sales tax in Hong Kong.

Import Tax and Duty are responsible by customers. Takeorder-esf marks packages as gifts with low values. Virtually all orders are exempt from taxes and duties. 

If your country imposes high import taxes, please choose standard free shipping. Packages shipped via expedited service (Speedpost Global Express) are more likely to be opened and examined by your country's customs.

Stock Availability

Timely shipping is the number one priority for us. Here is what stock status means: 

Ships next day: orders leave our doors before the next business day ends
In stock: orders leave our doors within 2 business days
Back ordered: specific shipping time estimated and displayed on product pages

Note: Takeorder-esf operates in Hong Kong Time GMT+8.


Dead on Arrival (DOA)

Takeorder-esf guarantees safe delivery of your orders. We exchange all damaged items. Takeorder-esf reimburses return shipping charges.

Contact us for a RMA, within 5 days of delivery, and ship products back via the least expensive method.

Product Warranty (faulty / defective over normal use)

Unless otherwise noted on the product page, product warranty is 6 months counted from the date of shipment.

Within 3 months from shipment:
Upon returning, defective items are replaced and shipped back to customers for free. Return shipping reimbursement is USD 40 or 50% of the item's price, whichever is lower.

Within 6 months from shipment:
Upon returning, defective items are replaced and shipped back to customers for free. Return shipping reimbursement is unavailable.

Afterwards:
Customers may still send defective items back to Takeorder-esf. Takeorder-esf passes those items back to their manufactures and helps coordinating the repair. Customers are responsible for shipping charges both ways.

Depending on the problem, fees may be assessed by the manufacturers. Takeorder-esf will contact customers before committing the repairs.

 

Incorrect Description / Wrong Items Mailed

Takeorder-esf will exchange the item or fully refund you. Contact us and then ship the products back via the least expensive method, and Takeorder-esf covers all return shipping charges.

Due to restrictions imposed by PayPal, Takeorder-esf is unable to issue refunds 180 days after payments. In such cases, store credits of equivalent value are issued in place of refunds.
An item not as described is defined as either a significant specification is different or the appearance of the primary product is significantly different, compared to those listed on the product page before ordering.